3 Common Tech Issues Experienced by Remote Workers
Technology can make our lives a lot easier and a lot more entertaining, but it can also be troublesome. Not everyone is tech-savvy, and because of this, many employees can feel anxious about the integration of technology in the workplace. The best way to counter these anxieties, is to have a direct conversation with your workers and help them understand how to use the tech so that everyone is happy and making productive strides. Sadly, remote working has made it difficult for employees to understand new technology.
The pandemic has caused many issues, but one of them is how professionals have had to adapt and work from home. New technology has therefore been introduced so that communication is sound and business can carry on as usual. Here are a few common tech issues experienced by remote workers as well as a means to conquer them.
1. Onboarding New Software
Remote working has meant that many businesses have had to invest in technology that may not have been needed while working in an office. Technologies and software that will help you communicate with your team, customers and clients are now necessities, with businesses making Skype, Microsoft Teams and Zoom essential for their workers. But with such a drastic shift from office working to remote working, it did not leave much time for employees to be prepped or taught how to use such new technology.
Onboarding processes can be quite troublesome, and the only way people can counter this issue is for employees to be talked through the installation and setting up process over the phone by their employee or IT support team. This can lead to frustrations, and until the worker fully understands how to use the new software, business operations can be a lot slower and less streamlined.
Cybersecurity is a very real threat, and it is one that can be an issue wherever you are in the world. You could be sat at your desk in the office, or at home, working on the dining room table. However, remote working can make you a lot more vulnerable to cyberthreats because employees may not have the proper anti-virus or malware software to keep their PCs or laptops safe and virus-free.
Education and ensuring that every employee has the right protective measures in place is key here. Keep tabs on what software your employees are using, and if you are able to, purchase the software for them and have it installed for them. This can give you peace of mind. Remember to teach your employees how to spot a phishing email scam and the importance of not clicking on unusual links.
3. Poor Internet Connection
Remote working can lead to poor internet connections. This is usually because of the providers each employee is with and whether they live in a rural area. Sadly, there is not a lot you can do, except help your employees find a new provider that will provide them with faster and more reliable internet.
How Can You Solve these Issues?
The best way to solve common tech issues is by hiring the services of a professional team of IT experts. By doing so, they can offer the required support for your remote workers and help them with any onboarding processes as well as emergency issues such as a malware attack. Enlisting the help of IT experts also allows them to devise a plan so that your company’s IT infrastructure runs smoothly.
Remote working seems like the new normal for many companies. Therefore, if you are planning on having your employees work remotely much more frequently (even once the coronavirus has passed), then you will need to iron out any issues your workers may be having with their tech. By doing so, you can improve productivity and streamline business operations.