Telcel users to manipulate not change companies
Telefónica alleges a series of obstacles exerted by Telcel to prevent users leaving their operator while retaining their phone number.
Telcel is the incumbent operator in Mexico, with just over 70% of the total market of around 102 million cell lines active in the country, curiously company also is Carlos Slim as the company that has benefited from the right of Number Portability , according to the latest figures on this, however, its closest competitor, Movistar (Telefónica) , says competition against this company is irregular, since they use a range of strategies and movements that pose obstacles unnecessary costs and even for those users subscribed to its network Telcel abandon wishing to go with another company.
This is reported by self Juan Abellan , director of Telefónica Mexico, who in an interview with the newspaper The Economist , revealed a number of irregularities that have had their clients from this operator, when to terminate the subscription to your network to move with Telefónica, where Telcel puts many obstacles when a user wants to behave Telefonica yours, with practices that even come to suspension of service:
Not provide the code when it should be automatic, make retention calls to customers and we have been denouncing before the regulator.
Currently, in the words of its own director, Telefónica receives on average 200,000 new users per month, however, according to the latest study on the matter, on the distribution of the Mexican market, Telefónica reported a slight decline in its mobile subscribers, moving from 19.7 to 19.1 million users at the end of 2013, representing a market share of around 10%. The reality is that Telefónica is not the only voice that Telcel has denounced by anti competitive conduct, such as delay or prevent its users abandon their services retaining their phone number, or to interfere with the process for the immediate release of practices Personal Identification Number ( NIP) , with which the new company could subscribe to the new user.
Meanwhile, CNN Expansion has decided to go further, conducting a thorough research on the actual process by which users must pass to achieve transfer your number, proving that indeed, at least in the case of Telcel, the process has several irregularities and locks that reach even to the extent of forbidding migrate within the same company scheme postpaid to prepaid retaining their number.