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Technology to have better customer experiences!

by Deepak Sudera
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Technology to have better customer experiences!

If any institute is providing good hospitality experiences to its guests, then it drives the guest loyalty and the organization will get very benefited for the services that they are providing. Where the hospitality institutes are making everything perfect to woo their guests, there are many technologies in the market that are helping in reaching the upper threshold of the hospitality. Today here we are talking about artificial intelligence which has not only influenced the hospitality sector but every possible sector in the market. One such application of ai is the video analytics systems. These intelligence video analytics systems are now becoming very popular among the institutes and they are adopting more and more features of this technology. So we are mentioning some of the segments of this software that are helpful in analyzing the data and make it turn towards the profitability of the organization.

Maintaining hygiene

When it comes to the hospitality sector, hygiene is something that cannot be ignored. This is one of the most important factors that an organization has to take care of. This video analytics software will be able to detect many things. Spillage detection can be done using this. The staff will be aware of what is going wrong at what place. They will be able to maintain the time schedule for cleaning the place as well. The staff will also be able to have hairnet detection among the workers. The regular cleaning of table and floor can also be regulated through this. All these things will be counted as the plus point in the hospitality of the organization.

Information about the customers

The organization can work very well when it is aware of the customers that they are serving. With the help of this software, the company will be able to have customer insights. They will be able to detect the number of ways in and know about their age, gender, geography and much more which will help them in making the services better for them. They can also have a chair count for the number of customers at a time of the day. So the customers will not have to wait for very long for their turn. The detection of the traffic of customers at the counter will help them to have staff number which is needed. All these things will turn into good hospitality nature of the organization.

Customer’s experiences

Other than these, many things can be learned from the customers which can be amended in the services to make them better. This might include the wait time in the queue or the order taking time. These experiences from the customers are very much needed as they will be counted as loyal customers if they have been served well. If the customer has to wait a long, then automatically it will have a not so good image of the organization. So by having data of all this, the organization can work accordingly.

So these are the things which can very helpful with video analytics software in the hospitality sector.

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